Travel processes need agents who can do two hard things at once: speak confidently with international travellers, and work accurately in a GDS. Candidates with both are rare, and an error in ticketing can turn into an ADM charge.
Career Guideline is a travel process hiring consultancy working Pan-India. We hire travel voice agents, reservations and ticketing executives, ADM specialists and quality staff with Amadeus and Sabre skills, for 24/7 processes.
Why travel process hiring is difficult
- Specialist systems: many roles need hands-on Amadeus or Sabre experience, often in cryptic mode.
- High English cut-offs: processes often require specific scores on assessments such as SHL Svar and Writex.
- Accuracy matters: reissue, refund and fare-rule errors can lead to ADMs from airlines.
- 24/7 coverage: candidates must be comfortable with rotational shifts and week offs.
Looking for the best travel process hiring consultancy? What to look for
- GDS screening: the recruiter should check which GDS a candidate knows, and whether they use cryptic or GUI mode.
- Assessment readiness: candidates should be prepared for your English and GDS tests before they reach you.
- Pan-India reach for experienced travel profiles.
- Follow-up until joining.
Travel roles we hire for
- Travel voice and customer service associates
- Reservations executives (Amadeus, Sabre, Travelport)
- Ticketing and fulfilment: reissues, exchanges, refunds and voids
- ADM and fare audit specialists
- Quality analysts and team leaders
How we screen travel candidates
- GDS experience: Amadeus, Sabre or both, and cryptic or GUI
- Ticketing work handled: reissues, refunds, schedule changes and ADMs
- Spoken and written English, matched to your assessment cut-offs
- Comfort with 24/7 rotational shifts, notice period, current and expected CTC
How it works: 4 steps
- Share your requirement: role, GDS, test cut-offs, location, shifts, budget and openings.
- We shortlist candidates screened for your process.
- Interviews and assessments: we schedule them and prepare candidates for what to expect.
- Offer to joining: we follow up until selected candidates join.
We also hire for commercial underwriting, US mortgage and US healthcare AR calling. Candidates can read our guide to travel process jobs.
Frequently Asked Questions
Do you hire for travel processes?
Yes. Career Guideline hires travel voice agents, reservations and ticketing executives, ADM and fare audit specialists, and quality staff for travel processes.
Do you hire candidates with Amadeus and Sabre experience?
Yes. We screen candidates for GDS experience on Amadeus, Sabre or Travelport, including cryptic skills, and for ticketing work such as reissues, refunds and ADMs.
Do you hire for 24/7 travel processes?
Yes. We screen candidates for rotational shifts and week offs before they reach your interviews.
Which cities do you hire travel staff in?
We hire Pan-India from our offices in Mumbai and Bengaluru, with recent travel openings in Airoli and Thane.
