Travel process jobs are some of the best-paid roles in the BPO industry for people with the right skills. Agents handle flight bookings, changes, refunds and ticketing for international travellers, and candidates who know a GDS such as Amadeus or Sabre are always in demand.
Career Guideline hires for travel processes Pan-India, with recent openings in Airoli (Navi Mumbai) and Thane. Here is what the work involves, what it pays, which tests you will face, and how to get selected.
Types of travel process jobs
- Travel voice / customer service: answering traveller calls about bookings, changes, cancellations and refunds
- Reservations: creating and managing flight bookings in the GDS
- Ticketing and fulfilment: issuing, reissuing and exchanging tickets, and processing refunds
- ADM roles: reviewing and handling airline debit memos (explained below)
- Quality and fare audit: checking bookings and tickets for errors and fare-rule compliance
What is a GDS, and what does "cryptic" mean?
A GDS (Global Distribution System) is the system travel agencies use to search flights, check fares and seats, make bookings and issue tickets. The best known are Amadeus, Sabre and Travelport (Galileo).
Many job ads ask for "cryptic" GDS skills. Cryptic means working with short typed commands instead of clicking through screens. It is faster and more precise, which is why experienced travel agents are expected to know it.
Key travel terms you should know
- PNR (Passenger Name Record): the booking record that holds the traveller's details, flights and ticket information
- Fare rules: conditions attached to a fare, such as change fees, refund rules and validity
- Reissue / exchange: issuing a new ticket after a change, often with a fare difference and penalty
- Refund and void: returning money for an unused ticket, or cancelling a ticket shortly after it is issued
- ADM (Agency Debit Memo): a charge an airline raises against a travel agency when a ticket was issued or changed incorrectly, such as the wrong fare or a broken fare rule
- ACM (Agency Credit Memo): a credit from an airline to the agency
- Schedule change: when an airline changes a flight time, and the booking has to be updated for the traveller
The assessments you will face
Travel process interviews usually include more tests than regular BPO hiring. Based on our recent travel openings:
- SHL Svar: an automated spoken-English test. One of our Airoli travel roles asks for a Svar score of B2 61.
- SHL Writex: a written-English test, for example email writing. The same role asks for Writex B2 60.
- GDS assessment: a practical test on Amadeus, Sabre or both, such as building a PNR, pricing a fare or handling a change.
- Other rounds: HR, an aptitude test such as Amcat, and an operations round.
B2 is a level on the international CEFR English scale and means upper-intermediate English. For tips on each round, see our BPO interview process guide.
Salary: what our recent travel openings pay
- Travel process, Airoli (1+ year with Sabre and Amadeus): up to ₹7 LPA
- Customer service, travel process, Airoli (6+ months of travel experience with Amadeus and Sabre): up to ₹5.5 LPA
These are figures from real openings, not guarantees. Pay depends on the company, your GDS skills, your test scores and your interview.
Shifts and work conditions
- 24/7 rotational shifts: travel never stops, so many processes run around the clock.
- Week offs: often two rotational week offs.
- Work mode: mostly work from office.
Always ask about the shift pattern and transport before accepting an offer.
Who can apply?
- Education: HSC (12th) or graduate
- Experience: most roles ask for at least 6 months to 1 year in the travel domain, and some GDS roles ask for 2–3 years
- Skills: Amadeus or Sabre (cryptic preferred), ticketing or ADM experience for specialist roles, and strong spoken and written English
New to travel? Starting in a general international voice role builds the communication skills these processes need. See international voice process explained.
Career path
Travel Customer Service Associate → Reservations / Ticketing Executive → ADM or Fare Specialist → Quality Analyst → Team Leader
GDS skills are specialised and transferable between travel companies, which keeps experienced agents in demand.
How to get hired
- Polish your GDS skills: practise PNR creation, fare quotes, reissues and refunds.
- Prepare for SHL Svar and Writex: speak clearly at a natural pace, and practise short, error-free emails.
- Learn fare rules and ADM basics: interviewers often test whether you can spot a ticketing error.
- Be clear about 24/7 shifts.
- Apply through a consultancy that never charges you. Call us and we will match you to the right travel role.
Frequently Asked Questions
What is a travel process job?
A travel process job means supporting travellers and travel companies with flight bookings, changes, cancellations, refunds and ticketing, usually for international customers, using a GDS such as Amadeus or Sabre.
What is GDS in a travel process?
GDS stands for Global Distribution System, the software travel agencies use to search flights, check fares, make bookings and issue tickets. Amadeus, Sabre and Travelport (Galileo) are the main ones.
What is ADM in travel?
ADM stands for Agency Debit Memo, a charge an airline raises against a travel agency when a ticket was issued or changed incorrectly, such as the wrong fare or a broken fare rule.
What is the salary in a travel process?
In recent travel openings Career Guideline has posted in Airoli, experienced candidates with Amadeus and Sabre skills were offered up to ₹5.5–7 LPA, depending on experience and assessment scores.