Job description

📢 Hiring Alert – OTC Dispute Resolution (SPE & SME)

📍 Work Location: Chennai

🏢 Work Mode: Work from Office (WFO)

🌙 Shift: Night Shift (Must be flexible as per business requirements)

⏳ Notice Period: Immediate Joiners Only

💼 Open Positions

1. SPE – Dispute Resolution

  • Openings: 15
  • Experience: 2–4 Years
  • Skill: OTC Dispute Resolution
  • Maximum CTC: ₹4.9 LPA

2. SME – Dispute Resolution

  • Openings: 15
  • Experience: 4–6 Years
  • Skill: OTC Dispute Resolution
  • Maximum CTC: ₹7 LPA
🎯 Key Roles & Responsibilities
  • Handle customer disputes related to invoices, payments, deductions, and credit notes.
  • Investigate and resolve billing discrepancies and payment-related issues.
  • Communicate with customers through calls and emails to gather dispute details and supporting documents.
  • Coordinate with internal teams to ensure timely and effective dispute resolution.
  • Negotiate with customers and stakeholders to reach mutually acceptable resolutions.
  • Monitor dispute ageing and ensure timely closure to reduce outstanding receivables.
  • Maintain accurate dispute records in ERP systems and tracking tools.
  • Prepare and maintain dispute status reports, ageing reports, and resolution updates.
  • Ensure compliance with company policies, procedures, and quality standards.
  • Support process improvement initiatives to enhance dispute resolution efficiency.
✅ Required Candidate Profile
  • Mandatory experience in OTC (Order-to-Cash) Dispute Resolution.
  • Relevant experience of 2–4 years for SPE and 4–6 years for SME.
  • Good verbal and written communication skills.
  • Strong analytical, problem-solving, and customer-handling skills.
  • Willingness to work night shifts and from the Chennai office.
  • Immediate joiners only.
📩 Interested Candidates

Candidates with relevant OTC Dispute Resolution experience who can join immediately are encouraged to apply.

📌 Keywords: OTC, Order-to-Cash, Dispute Resolution, Invoice Disputes, Billing, Payment Reconciliation, Deductions, Credit Notes, Accounts Receivable, Customer Service, ERP, Ageing Analysis.

How to apply

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